PrismJET 90 Day Depot Warranty Parts & Labor
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PrismJET 90 Day Depot Warranty Parts & Labor
PrismJET Gen 2 90-Day Depot Limited Warranty
- Period of Coverage & Registration
SIGNWarehouse warrants to the original purchaser that the PrismJET 54 Gen 2 eco-solvent large-format printer will be free from defects in materials and workmanship for a period of ninety (90) days from the original date of purchase.
- Activation Requirement: The printer must be registered and activated before use. The warranty coverage begins strictly on the date of purchase, not the date of physical installation or activation.
- Territory Coverage: This depot warranty is valid for original purchasers. Any warranty claims require the equipment to be shipped back to a designated SIGNWarehouse facility within the United States.
- Service Type: Depot Hardware Support & Shipping Requirements
If a hardware defect covered by this policy occurs during the 90-day term, service will be executed under the following framework:
- Remote Diagnostic Evaluation: Prior to authorizing a depot repair return, the customer must cooperate fully with phone, email, or remote desktop troubleshooting via SIGNWarehouse Tech Support.
- Depot Repair Service: If technical support determines that the issue cannot be resolved through remote guidance, the customer will be required to send the printer to a designated SIGNWarehouse location for repair.
- Mandatory Crate Requirement: To prevent damage during transit, the customer is strictly required to securely pack and send the printer using the original crate the printer came in. Printers shipped in unauthorized packaging may be refused or incur additional fees, and transit damage resulting from improper packaging will not be covered under this warranty.
- Cost Allocation: SIGNWarehouse covers all necessary repair labor and factory replacement parts required to return the equipment to baseline factory specifications at our depot. The purchaser is responsible for coordinating and covering the cost of shipping and insurance, the printer to the SIGNWarehouse location.
- Idle Time Restrictions & User Maintenance
Large-format eco-solvent printers require consistent operation to maintain fluid dynamics and component integrity.
- Idle Time Void Clause: Leaving the PrismJET 54 Gen 2 sitting completely idle without executing prints or formal storage preparation for longer than five (5) consecutive business daysrisks systemic component degradation and will entirely void all terms of this warranty.
- Mandatory Care: The user is strictly required to perform all daily and periodic maintenance routines (including capping station flushes, wiper checks, and printhead perimeter wiping) as detailed in the official PrismJET 54 Gen 2 User Manual. Neglect or improper user-level upkeep voids coverage. [PrismJET Minimum Recommended Usage]
- Ink System & Consumable Exclusions
- Excluded Items: Consumables and items replaced during routine system cleanings are excluded from the 60-day hardware scope. This includes print media, bulk inks, cleaning fluids, flushing swabs, capping stations, and wiperss.
- Approved Ink Systems: Hardware protection applies only if the printer is operated using SIGNWarehouse-approved inks—specifically EnduraINK PRO or Mutoh MS31 eco-solvent inks. The use of third-party ink delivery configurations, non-approved bulk inks, or refilled cartridges voids the warranty on the entire ink delivery system and the TruePoint printhead.
- Processing a Warranty Claim
To initiate an authorized service ticket and receive instructions for a depot return, please register or contact the support department directly through the SIGNWarehouse Support Portal. Do not ship the printer to SIGNWarehouse without first obtaining authorization and a Return Merchandise Authorization (RMA) number.
You must provide:
- The official PrismJET 54 Gen 2 serial number.
- A copy of the original purchase invoice showing the transaction date.
- Diagnostic data, including a current nozzle check pattern print or photos illustrating the precise physical hardware defect. We may ask you for additional diagnostic data before authorizing the depot return.
This product is only intended for sale with an accompanied new PrismJET 54 Gen 2 Printer. Void if sold in any other context.
Overview
PrismJET Gen 2 90-Day Depot Limited Warranty
- Period of Coverage & Registration
SIGNWarehouse warrants to the original purchaser that the PrismJET 54 Gen 2 eco-solvent large-format printer will be free from defects in materials and workmanship for a period of ninety (90) days from the original date of purchase.
- Activation Requirement: The printer must be registered and activated before use. The warranty coverage begins strictly on the date of purchase, not the date of physical installation or activation.
- Territory Coverage: This depot warranty is valid for original purchasers. Any warranty claims require the equipment to be shipped back to a designated SIGNWarehouse facility within the United States.
- Service Type: Depot Hardware Support & Shipping Requirements
If a hardware defect covered by this policy occurs during the 90-day term, service will be executed under the following framework:
- Remote Diagnostic Evaluation: Prior to authorizing a depot repair return, the customer must cooperate fully with phone, email, or remote desktop troubleshooting via SIGNWarehouse Tech Support.
- Depot Repair Service: If technical support determines that the issue cannot be resolved through remote guidance, the customer will be required to send the printer to a designated SIGNWarehouse location for repair.
- Mandatory Crate Requirement: To prevent damage during transit, the customer is strictly required to securely pack and send the printer using the original crate the printer came in. Printers shipped in unauthorized packaging may be refused or incur additional fees, and transit damage resulting from improper packaging will not be covered under this warranty.
- Cost Allocation: SIGNWarehouse covers all necessary repair labor and factory replacement parts required to return the equipment to baseline factory specifications at our depot. The purchaser is responsible for coordinating and covering the cost of shipping and insurance, the printer to the SIGNWarehouse location.
- Idle Time Restrictions & User Maintenance
Large-format eco-solvent printers require consistent operation to maintain fluid dynamics and component integrity.
- Idle Time Void Clause: Leaving the PrismJET 54 Gen 2 sitting completely idle without executing prints or formal storage preparation for longer than five (5) consecutive business daysrisks systemic component degradation and will entirely void all terms of this warranty.
- Mandatory Care: The user is strictly required to perform all daily and periodic maintenance routines (including capping station flushes, wiper checks, and printhead perimeter wiping) as detailed in the official PrismJET 54 Gen 2 User Manual. Neglect or improper user-level upkeep voids coverage. [PrismJET Minimum Recommended Usage]
- Ink System & Consumable Exclusions
- Excluded Items: Consumables and items replaced during routine system cleanings are excluded from the 60-day hardware scope. This includes print media, bulk inks, cleaning fluids, flushing swabs, capping stations, and wiperss.
- Approved Ink Systems: Hardware protection applies only if the printer is operated using SIGNWarehouse-approved inks—specifically EnduraINK PRO or Mutoh MS31 eco-solvent inks. The use of third-party ink delivery configurations, non-approved bulk inks, or refilled cartridges voids the warranty on the entire ink delivery system and the TruePoint printhead.
- Processing a Warranty Claim
To initiate an authorized service ticket and receive instructions for a depot return, please register or contact the support department directly through the SIGNWarehouse Support Portal. Do not ship the printer to SIGNWarehouse without first obtaining authorization and a Return Merchandise Authorization (RMA) number.
You must provide:
- The official PrismJET 54 Gen 2 serial number.
- A copy of the original purchase invoice showing the transaction date.
- Diagnostic data, including a current nozzle check pattern print or photos illustrating the precise physical hardware defect. We may ask you for additional diagnostic data before authorizing the depot return.
This product is only intended for sale with an accompanied new PrismJET 54 Gen 2 Printer. Void if sold in any other context.
