Shipping Policies

There can be a few reasons. First, flat rate shipping does not apply to equipment orders, drop-ship orders, out-of-stock orders, or orders that are international or shipping to Alaska, Hawaii, US territories, APO/FPO, or international destinations.

The second major reason orders do not qualify for flat rate shipping is that the items are too heavy. Orders with a total weight of 69 lbs or more are not eligible for free shipping.

The problem is that major shipping companies don't calculate their prices based on actual physical weight, but on something called DIM weight. Dimensional (DIM) weight considers the amount of space a package occupies in relation to the actual weight of the package.

Anything bigger than 18" is considered a “big” item by them and is given a much heavier DIM weight.

Typical items that have a heavy DIM weight are 24" x 18" and 36" x 24" Corrugated Plastic Sheets, Wind Sign II, Signicade, Squarecade, Econo Sign, Deluxe Signicade, Floor Racks, Wall Racks, EnduraSTAKES, and some sizes of EnduraMAT.

For more information about DIM weight, please visit this article.

We feel your pain. It's never fun paying for shipping. Unfortunately, the big shipping companies don't feel the same way. Just like the airline industry with its infamous upcharges and hidden fees, the shipping industry has introduced several hidden surcharges.

Absolutely not. Just as the USPS doesn't make a profit, shipping is not an area where we make any money. In fact, we're often taking a loss on the shipping cost of your order.

Unfortunately, the big shipping companies don't care about the size or quantity of your order. They're going to charge you a fee no matter what to deliver it to you.

To avoid as much shipping price pain as possible, we recommend bundling as many of your purchases together to get more bang for your shipping buck.

No, there is not.

If you would like more information about our Flat Rate shipping and rules, please visit this page.

No. We ship Monday through Friday (excluding holidays), and UPS & FedEx pick up from our dock Monday through Friday (excluding holidays). We do not ship, nor do UPS & FedEx pick up, on Saturday, Sunday, or holidays.

To help protect our customers and others from credit card fraud, all equipment, and software order shipments require a signature.

No, the latest you will get it will be on Thursday. All carriers don't count the day of shipment or weekends as days. Shipping on Monday means you would count (Tuesday + Wednesday + Thursday), which is three business days.

Due to the current environment, shipping carriers are still not guaranteeing overnight shipping. There are no refunds on expedited shipping of any kind.

Ship Protection Plus is an optional insurance service we offer to protect your items during shipping. No matter what happens while your package is in transit, you're covered 100%.

We automatically add Ship Protection Plus to your cart to ensure your order is protected. This service is designed to save you time and stress by handling any issues that may arise during shipping.

Yes, you can remove Ship Protection Plus from your cart before completing your purchase if you choose not to use this service.

Ship Protection Plus covers a range of potential shipping issues, including:

• Damaged items: If your items are damaged during shipping, we will handle the situation and send a replacement ASAP.
• Incorrect address: If your package is shipped to the wrong address due to the carrier's negligence, we will intervene and correct the issue.
• Lost packages: If your package is lost in transit, we will ensure you receive a replacement.
• Dis-figured items: If your items arrive in a compromised state, we will take care of it.
• Theft: If your package is stolen, we will cover it.
• Truck wrecks or breakdowns: If a carrier's vehicle has an issue, your shipment is still protected.

Once your package leaves our warehouse, it becomes your responsibility to address any shipping issues. With Ship Protection Plus, SignWarehouse takes on this responsibility for you, allowing you to focus on your business and customers without the hassle of dealing with carriers like UPS.

If you have Ship Protection Plus, SignWarehouse will intervene with the shipper on your behalf, manage all issues, and arrange for another shipment to be sent to you as quickly as possible. This ensures you can spend your time productively rather than on the phone dealing with shipping problems. By offering Ship Protection Plus, we aim to provide the best service possible, ensuring your items are protected and you have peace of mind. Protect your items from carrier damage with Ship Protection Plus—you're covered no matter what happens!