PrismJET 5 Year Extended On-Site Depot Warranty

PrismJET 54 Gen 2 Five-Year On-Site Pro-Rated Limited Warranty

1. Period of Coverage & Registration

SIGNWarehouse warrants to the original purchaser that the PrismJET 54 Gen 2 eco-solvent large-format printer will be free from defects in materials and workmanship for a period of five (5) years from the original date of purchase.

• Activation Requirement: The printer must be registered and activated before use. The warranty coverage begins strictly on the date of purchase, not the date of physical installation or activation.
• Territory Coverage: This on-site warranty is valid exclusively for printers located and operated within the 48 contiguous United States. On-site service is not available in Alaska, Hawaii, U.S. territories, or international locations. Transporting the device outside the contiguous 48 states immediately voids the on-site provision.

2. Service Type: On-Site Hardware Support & Expense Allocation

If a hardware defect covered by this policy occurs during the 5-year term, service will be executed under the following framework:

• Remote Diagnostic Evaluation: Prior to deploying an on-site technician, the customer must cooperate fully with phone, email, or remote desktop troubleshooting via SIGNWarehouse Tech Support.
• On-Site Field Service: If technical support determines that the issue cannot be resolved through remote guidance, an authorized field technician will be dispatched to the printer's physical facility.
• Cost Allocation & Purchaser Responsibilities: We will use a pro-rated method of covering the cost of replacement parts and on-site repair labor required to return the equipment to baseline factory specifications:
  • Years one and two - 100% coverage of parts and labor
  • Year three - 60% coverage of parts and labor
  • Year four - 40% coverage of parts and labor
  • Year five - 20% coverage of parts and labor
• However, all technician travel, lodging, and per diem expenses are covered exclusively by the purchaser and must be paid for or authorized before technician deployment.  [1, 2]

3. Idle Time Restrictions & User Maintenance

Large-format eco-solvent printers require consistent operation to maintain fluid dynamics and component integrity.

• PrismJET 54 Gen 2: Idle Time Void Clause: Leaving the PrismJET 54 Gen 2 sitting completely idle without executing prints or formal storage preparation for longer than five (5) consecutive business days risks systemic component degradation and will entirely void all terms of this warranty.
• PrismJET 54 Gen 2: Mandatory Care: The user is strictly required to perform all daily and periodic maintenance routines (including capping station flushes, wiper checks, and printhead perimeter wiping) as detailed in the official PrismJET 54 Gen 2 User Manual. Neglect or improper user-level upkeep voids coverage. [PrismJET Minimum Recommended Usage]

4. Ink System & Consumable Exclusions

• Approved Ink Systems: Hardware protection applies only if the printer is operated using SIGNWarehouse-approved inks—specifically EnduraINK PRO or Mutoh MS31 eco-solvent inks. The use of third-party ink delivery configurations, non-approved bulk inks, or refilled cartridges voids the warranty on the entire ink delivery system and the TruePoint printhead.
• Excluded Items: Consumables and items replaced during routine system cleanings are excluded from the 5-year hardware scope. This includes print media, bulk inks, cleaning fluids, flushing swabs, capping stations, and wipers. [1]

5. Processing a Warranty Claim

To initiate an authorized service ticket, please register or contact the support department directly through the SIGNWarehouse Support Portal. You must provide:

1. The official PrismJET 54 Gen 2 serial number.
2. A copy of the original purchase invoice showing the transaction date.
3. Diagnostic data, including a current nozzle check pattern print or photos illustrating the precise physical hardware defect. We may ask you for additional diagnostic data, as well.

This product is only intended for sale with an accompanied new PrismJET 54 Gen 2 Printer. Void if sold in any other context.