Upgrading to Windows 11…
- Windows 11 was released on October 5, 2021. We will not be able to support any software, printers, or cutters if you decide to try updating to Windows 11. We don’t expect to have all systems tested until 1st quarter, 2022. Therefore, we are asking you not to update to Windows 11 as we will not be able to diagnose and troubleshoot Windows 11 systems until that time.
- Only Flexi 21, and LXi 19, LXI 22 are compatible with Windows 11. You will need to upgrade your LXi or Flexi in order to upgrade to Windows 11. So, consider postponing your OS update until you know you have compatible software.
Windows 10…
- Only Flexi 12, 19, 21, and LXi 12 and 19 are compatible with Windows 10. You will need to upgrade your LXi or Flexi in order to upgrade to windows 10. So, consider postponing your OS update until you know you have compatible software.
- R Series cutters are only supported online through video tutorials, online articles, and email.
Product Support that is Simple, Helpful and Complete
Our factory-trained technicians are eager to assist you with product support. Our staff includes technicians trained and certified by MUTOH and Graphtec. We stand ready to provide the solutions you need to keep your business running. This includes installing, maintaining, and repairing equipment purchased from SignWarehouse. Here are three ways we can give you the most relevant and useful help.
Knowledge Base
Use the menu and search tool above to navigate through numerous articles, pictures, videos, and helpful hints for getting the best performance from your SignWarehouse equipment. This is a great tool for finding quick answers to frequently asked questions.
Let’s Get Started
If you are unable to resolve a technical problem using the available knowledge base, contact our technicians via email, live chat and phone.
Contact Us
Our Product Support staff has upgraded to a ticket based system connected to our main website. For the best response, Please Start Here.
Please include your daytime contact information, including phone number and email address. Please include the equipment in question, and the issue or issues involved. A technician will contact you as quickly as possible. Tickets are worked in the order in which they are received. Once your ticket has been created, you can continue the conversation by email or phone. We may reach out to you for more information, so please monitor the email account linked to your SIGNWarehouse account so that we may solve your problem as efficiently as possible.
Tech Support Online Form
If you are unsure of what information to provide in order to begin your support case, Click Here to submit the online form. You will need to have a SignWarehouse account in order to do so.
While this form is not a support case ticket in itself, it will automatically generate and send a receipt to your e-mail address assuring that you have successfully submitted the form and that it has been received by the technicians. Upon reviewing your submission, a technician will contact you as quickly as possible.
On-Site Training, Equipment Repairs
Customers needing additional support for equipment no-longer covered by warranty may want to consider purchasing on-site service or repair from a certified SignWarehouse technician. Click here for further information.
If you have equipment that needs to be serviced under warranty, or out-of-warranty equipment that needs repair service, we can help. You don’t have to have a SW Customer Care plan to access warranty repairs on covered equipment. All you need to do is Click Here to fill out and submit a warranty service request. We’ll get your hardware back up and running. Please click here for more information about how to return equipment to SIGNWarehouse Product Support.
Customer Service for Order Changes
Contact our Customer Service department for missing parts, damaged items, online login issues, shipping changes, or other issues with your order. For the fastest service Click Here to open a customer service ticket directly.
