At SignWarehouse we try our best to provide our customers with the lowest cost shipping options possible, including our flat rate shipping. However, sometimes our customers have questions about shipping prices. Let's address a few of the most common questions we get. (If you have questions about something other than shipping, please visit our general FAQs)

Why didn't I get: Flat Rate Shipping or Free Shipping over $199 on my order?

There can be a few reasons. First, flat rate shipping does not apply to equipment orders, drop-ship orders, out of stock orders, orders that are international or shipping to Alaska, Hawaii, US territories, APO/FPO or international destinations.

The second major reason orders do not qualify is that they must be 35 lbs. or under. You may wonder how it's possible that your order of, for example, light corrugated plastic blanks could possibly weigh more than 35 lbs.

The problem is that major shipping companies don't calculate their prices on actual physical weight but on something called DIM weight. Dimensional (DIM) weight takes into consideration the amount of space a package occupies in relation to the actual weight of the package.

Anything bigger than 18" is considered a "big" item by them and is given a much heavier DIM weight.

Typical items that have a heavy DIM weight are: 24" x 18" and 36" x 24" Corrugated Plastic Sheets, Wind Sign II, Signicade, Squarecade, Econo Sign, Deluxe Signicade, Floor Racks, Wall Racks, and some sizes of EnduraMAT.

For more information about DIM weight please visit this article

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Why have shipping costs gone up so much lately?

We feel your pain. It's never fun paying for shipping. Unfortunately the big shipping companies don't feel the same way. Just like the airline industry with its infamous upcharges and hidden fees, the shipping industry has introduced several hidden surcharges.

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Are you making a profit on shipping?

Absolutely not. Just as the USPS doesn't make a profit, shipping is not an area where we make any money. In fact, we're often taking a loss on the shipping cost of your order.

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I'm just buying one small item! Why isn't my shipping cost lower?

Unfortunately the big shipping companies don't care about the size or quantity of your order. They're going to charge you a fee no matter what to deliver it to you.

To avoid as much shipping price pain as possible, we recommend trying to bundle as many of your purchases together to get more bang for your shipping buck.

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Is there a surcharge on a small order?

No, there is not.

If you would like more information about our Flat Rate shipping and rules, please visit this page.

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If I place my order on Saturday morning, will I have it by Monday morning if I pay for next day air?

No. We ship Monday through Friday (excluding holidays), and UPS & FedEx pick up from our dock Monday through Friday (excluding holidays). We do not ship, nor does UPS & FedEx pick up, on Saturday, Sunday, or holidays. Except for circumstances beyond our control, most orders process and ship the same day if placed before 5:30pm Central Time (6:30pm ET).

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Do you require a signature on some shipments?

Because of credit card fraud all equipment & software order/shipments require a signature.

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Why do you only ship equipment FedEx Ground or FedEx Home Delivery? Why not use UPS?

We want to get our equipment to you in an undamaged condition. That is the best situation for you. As of late 2019, we are reporting much higher damage claims with equipment orders delivered by UPS vs FedEx Ground or FedEx Home Delivery. Therefore, all shipments of equipment will ship FedEx Ground or FedEx Home Delivery, even if you selected UPS at checkout.

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If I order 2 to 3 day expedited shipping and it ships on Monday, will the latest I get it be on Wednesday?

No, the latest you will get it will be on Thursday. All carriers don't count the day of shipment, or weekends, as days. Shipping on Monday means you would count (Tuesday + Wednesday + Thursday) which is three business days.

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