SignWarehouse Shipping FAQs
At SignWarehouse, we try our best to provide our customers with the lowest-cost shipping options possible, including our flat rate shipping. However, sometimes our customers have questions about shipping prices. Let's address a few of the most common questions we get. If you have questions about something other than shipping, please visit our general FAQs.
Why Didn't I Get Flat Rate Shipping or Free Shipping Over $199 on My Order?
There can be a few reasons. First, flat rate shipping does not apply to equipment orders, drop-ship orders, out-of-stock orders, or orders that are international or shipping to Alaska, Hawaii, US territories, APO/FPO, or international destinations.
The second major reason orders do not qualify for flat rate shipping is that the items are too heavy. Orders with a total weight of 69 lbs or more are not eligible for free shipping.
The problem is that major shipping companies don't calculate their prices based on actual physical weight, but on something called DIM weight. Dimensional (DIM) weight considers the amount of space a package occupies in relation to the actual weight of the package.
Anything bigger than 18" is considered a "big" item by them and is given a much heavier DIM weight.
Typical items that have a heavy DIM weight are 24" x 18" and 36" x 24" Corrugated Plastic Sheets, Wind Sign II, Signicade, Squarecade, Econo Sign, Deluxe Signicade, Floor Racks, Wall Racks, EnduraSTAKES, and some sizes of EnduraMAT.
For more information about DIM weight, please visit this article.
Why Have Shipping Costs Gone Up So Much Lately?
We feel your pain. It's never fun paying for shipping. Unfortunately, the big shipping companies don't feel the same way. Just like the airline industry with its infamous upcharges and hidden fees, the shipping industry has introduced several hidden surcharges.
Are You Making a Profit on Shipping?
Absolutely not. Just as the USPS doesn't make a profit, shipping is not an area where we make any money. In fact, we're often taking a loss on the shipping cost of your order.
I'm Just Buying One Small Item! Why Isn't My Shipping Cost Lower?
Unfortunately, the big shipping companies don't care about the size or quantity of your order. They're going to charge you a fee no matter what to deliver it to you.
To avoid as much shipping price pain as possible, we recommend bundling as many of your purchases together to get more bang for your shipping buck.
Is There a Surcharge on a Small Order?
No, there is not.
If you would like more information about our Flat Rate shipping and rules, please visit this page.
Do You Require a Signature on Some Shipments?
Because of credit card fraud, all equipment and software order shipments require a signature.
If I Place My Order on Saturday Morning, Will I Have It by Monday Morning If I Pay for Next Day Air?
No. We ship Monday through Friday (excluding holidays), and UPS & FedEx pick up from our dock Monday through Friday (excluding holidays). We do not ship, nor do UPS & FedEx pick up, on Saturday, Sunday, or holidays.
If I Order 2 to 3 Day Expedited Shipping, and It Ships on Monday, Will the Latest I Get It Be on Wednesday?
No, the latest you will get it will be on Thursday. All carriers don't count the day of shipment or weekends as days. Shipping on Monday means you would count (Tuesday + Wednesday + Thursday), which is three business days.
Overnight Orders (Next Day Air)
Orders must be placed before 12 PM CT to be shipped the same day. Orders placed after 12 PM CT will be processed and shipped the following business day.
Expedited Shipping
Due to the current health environment (COVID-19), shipping carriers are not guaranteeing overnight shipping. No refunds on expedited shipping of any kind.
What is Ship Protection Plus?
Ship Protection Plus is an optional insurance service we offer to protect your items during shipping. No matter what happens while your package is in transit, you're covered 100%.
Why is Ship Protection Plus added to my cart?
We automatically add Ship Protection Plus to your cart to ensure your order is protected. This service is designed to save you time and stress by handling any issues that may arise during shipping.
Can I remove Ship Protection Plus from my cart?
Yes, you can remove Ship Protection Plus from your cart before completing your purchase if you choose not to use this service.
What does Ship Protection Plus do?
Ship Protection Plus covers a range of potential shipping issues, including:
- Damaged items: If your items are damaged during shipping, we will handle the situation and send a replacement ASAP.
- Incorrect address: If your package is shipped to the wrong address due to the carrier's negligence, we will intervene and correct the issue.
- Lost packages: If your package is lost in transit, we will ensure you receive a replacement.
- Dis-figured items: If your items arrive in a compromised state, we will take care of it.
- Theft: If your package is stolen, we will cover it.
- Truck wrecks or breakdowns: If a carrier's vehicle has an issue, your shipment is still protected.
Why should I use Ship Protection Plus?
Once your package leaves our warehouse, it becomes your responsibility to address any shipping issues. With Ship Protection Plus, SignWarehouse takes on this responsibility for you, allowing you to focus on your business and customers without the hassle of dealing with carriers like UPS.
How does SignWarehouse handle shipping issues?
If you have Ship Protection Plus, SignWarehouse will intervene with the shipper on your behalf, manage all issues, and arrange for another shipment to be sent to you as quickly as possible. This ensures you can spend your time productively rather than on the phone dealing with shipping problems. By offering Ship Protection Plus, we aim to provide the best service possible, ensuring your items are protected, and you have peace of mind. Protect your items from carrier damage with Ship Protection Plus—you're covered no matter what happens!
