SignWarehouse Shipping FAQs
At SignWarehouse, we try our best to provide our customers with the lowest-cost shipping options possible. However, sometimes our customers have questions about shipping prices. Let's address a few of the most common questions we get. If you have questions about something other than shipping, please visit our general FAQs.
Why Didn't I Get Free Shipping Over $199 on My Order?
There can be a few reasons. First, free shipping does not apply to equipment orders, drop-ship orders, out-of-stock orders, or orders that are international or shipping to Alaska, Hawaii, US territories, APO/FPO, or international destinations.
The second major reason orders do not qualify for free shipping is that the items are too heavy. Orders with a total weight of 69 lbs or more are not eligible for free shipping.
The problem is that major shipping companies don't calculate their prices based on actual physical weight, but on something called DIM weight. Dimensional (DIM) weight considers the amount of space a package occupies in relation to the actual weight of the package.
Anything bigger than 18" is considered a "big" item by them and is given a much heavier DIM weight.
Typical items that have a heavy DIM weight are 24" x 18" and 36" x 24" Corrugated Plastic Sheets, Wind Sign II, Signicade, Squarecade, Econo Sign, Deluxe Signicade, Floor Racks, Wall Racks, EnduraSTAKES, and some sizes of EnduraMAT.
For more information about DIM weight, please visit this article.
Why Have Shipping Costs Gone Up So Much Lately?
We feel your pain. It's never fun paying for shipping. Unfortunately, the big shipping companies don't feel the same way. Just like the airline industry with its infamous upcharges and hidden fees, the shipping industry has introduced several hidden surcharges.
Are You Making a Profit on Shipping?
Absolutely not. Just as the USPS doesn't make a profit, shipping is not an area where we make any money. In fact, we're often taking a loss on the shipping cost of your order.
I'm Just Buying One Small Item! Why Isn't My Shipping Cost Lower?
Unfortunately, the big shipping companies don't care about the size or quantity of your order. They're going to charge you a fee no matter what to deliver it to you.
To avoid as much shipping price pain as possible, we recommend bundling as many of your purchases together to get more bang for your shipping buck.
Do you offer Will Call/Pickup?
Yes, we offer Will Call/Pickup. More details are included below. Feel free to give our sales team a call, they'll be more than happy to assist you. Phone Number: 903-462-7700
- No minimum order
- 2 hour pick time
- Orders placed by 2:00 pm can be picked up same day
- Will call orders not claimed within 10 business days will be cancelled and restocked
- Prepay only
Is There a Surcharge on a Small Order?
No, there is not.
If you would like more information about our shipping rules, please visit this page.
Do You Require a Signature on Some Shipments?
Because of credit card fraud, all equipment and software order shipments require a signature.
If I Place My Order on Saturday Morning, Will I Have It by Monday Morning If I Pay for Next Day Air?
No. We ship Monday through Friday (excluding holidays), and UPS & FedEx pick up from our dock Monday through Friday (excluding holidays). We do not ship, nor do UPS & FedEx pick up, on Saturday, Sunday, or holidays.
If I Order 2 to 3 Day Expedited Shipping, and It Ships on Monday, Will the Latest I Get It Be on Wednesday?
No, the latest you will get it will be on Thursday. All carriers don't count the day of shipment or weekends as days. Shipping on Monday means you would count (Tuesday + Wednesday + Thursday), which is three business days.
Overnight Orders (Next Day Air)
Orders must be placed before 12:00 PM Central Time to be shipped the same day. Orders placed after 12 PM CT will be processed and shipped the following business day.
Expedited Shipping
Shipping carriers do not guarantee overnight shipping. Therefore, there are no refunds on expedited shipping of any kind.
What is Ship Protection Plus?
Ship Protection Plus is our optional Delivery Guarantee. If an eligible item is lost or damaged before confirmed delivery, SignWarehouse will, at its option, replace the item or refund the item’s purchase price. Terms, exclusions, claim deadlines, and documentation requirements apply.
Why is Ship Protection Plus added to my cart?
We add Ship Protection Plus to your cart automatically so eligible items on your order are protected against loss or damage before confirmed delivery. You can remove it before you complete your purchase.
Can I remove Ship Protection Plus from my cart?
Yes, you can remove Ship Protection Plus from your cart before completing your purchase if you choose not to use this service.
What does Ship Protection Plus apply to?
Ship Protection Plus applies to eligible items on your order that are:
- Lost in transit: the item does not arrive and is not confirmed as delivered.
- Damaged in transit: the item arrives damaged before confirmed delivery.
Protection ends at confirmed delivery. Exclusions, claim deadlines, and documentation requirements apply. See the Delivery Guarantee Terms for full details.
Why should I use Ship Protection Plus?
If an eligible item is lost or damaged before confirmed delivery, Ship Protection Plus lets SignWarehouse work the issue with the carrier for you and, at our option, replace the item or refund the item’s purchase price—so you can stay focused on your business instead of the carrier.
How do I request a replacement or refund?
Contact SignWarehouse Customer Support within the applicable claim deadline and provide the requested documentation, such as your order number, photos of the item and packaging, and any carrier information. We will review your request and, at our option, replace the eligible item or refund the item’s purchase price. Terms and exclusions apply.
International Shipping?
If you are placing an order for delivery to a country outside the US, it's easier to use a broker or freight forwarder with a US shipping address. Please include your broker's or forwarding house agent's information in the comment field or call. We will gladly forward your shipment to that address in the US. Payment must be in advance, via wire transfer. For security reasons, no credit card or PayPal funds are accepted for international sales.
Customs, Duties, and Taxes
The recipient of an international shipment (including Canada) is subject to customs brokerage fees, import duties, and taxes after the shipment reaches your destination country. Additional charges are the responsibility of the customer because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information. To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
