Shipping Questions?
Please visit our helpful Shipping FAQs
New Customer?
Just start shopping and when you're ready to check out, click on MY CART at the top of the window. (After entering your information, it's easy to set up your account to view the status/history and quickly checkout in the future.)
Forget your password?
- Click SIGN IN under MY ACCOUNT at the bottom of the home page.
- Click FORGOT YOUR PASSWORD?
- Enter the email address you used to set up your account to receive instructions to access your account.
It is important that you save the email address associated with your account for future reference. We cannot retrieve that information for you.
Do you have a minimum order amount?
No, there is no minimum order requirement.
Is it safe to use my credit card online?
Absolutely. Our site utilizes industry-standard security measures, including SSL (Secure Sockets Layer).
Do I have to pay sales tax?
We are required to collect sales tax to residents in specific states in the United States. If you are tax-exempt in Texas and you have faxed us a signed tax exempt form, we can update your account so that you will not be charged tax for the rest of the year. Currently, the State of Texas requires a new tax exemption form be filled out every year and sales tax can not be retroactively removed from any orders. Watch the video below to learn how you can submit your tax exemption form:
Do I have to pay sales tax on shipping?
In the State of Texas, shipping and handling charges are taxable if the items they are associated with are taxable. This means that if you pay sales tax on the items, you also have to pay sales tax on shipping those items. Therefore, sales tax is collected on the entire order amount, including shipping.
How can I pay for my order online?
For online orders with a delivery in either the US or Canada, we accept Visa, MasterCard, American Express, Discover, Affirm, or PayPal.
On credit card charges, the shipping and billing address must be the same.
We also accept Certified Checks or Money Orders for online orders. If using one of these methods of payment:
- Place items into your cart and proceed through checkout process. Before submitting payments online, print your order, making sure to include other charges, such as taxes or shipping.
- Next, mail the printout along with a Certified Check or Money Order made payable to SignWarehouse.
Send Certified Checks, Money Orders, pre-approved company/personal checks to:
SIGNWarehouse, Inc.
ATTN: Online Sales
2614 Texoma Drive
Denison, Texas 75020
We DO NOT accept company/personal checks unless they are pre-approved. International orders (to US addresses only) must be prepaid in advance via wire transfer. (See International customer, below.)
Click on link text Contact Us at the top of the page. You can also call 800-899-5655 or 903-462-7704.
Customers in Canada
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf. These charges are added to your shipping charge, and you will receive a bill for them, which is your responsibility to pay.
International customer?
If you are placing an order for delivery to a country outside the US, it's easier to use a broker or freight forwarder with a US shipping address. Please include your broker's or forwarding house agent's information in the comment field or call. We will gladly forward your shipment to that address in the US. Payment must be in advance, via wire transfer. For security reasons, no credit card or PayPal funds are accepted for international sales.
Customs, Duties, and Taxes
The recipient of an international shipment (including Canada) is subject to customs brokerage fees, import duties, and taxes after the shipment reaches your destination country. Additional charges are the responsibility of the customer because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information. To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
How do I track my order?
You will receive a tracking number via email from SignWarehouse, Inc. regarding item(s) shipped by UPS or FedEx. The email is usually sent the night the order is shipped.
What if I need to return my order?
Online orders can be returned through your customer dashboard or by visiting returns.signwarehouse.com. You will need to provide your order number and account email address.
For phone orders, or if we made a mistake or you received a defective item, call 800-699-5517 and ask for Customer Support, or submit a ticket for an issue by clicking on the ? on the bottom right of the home page of signwarehouse.com. This will connect you to a Customer Support agent.
You must have a RMA number (return material authorization) before sending any item back to us (RMA # are good for 10 days from issuance). Please furnish the packing slip, invoice number and date. Returns that are not due to our error will be subject to a restocking fee. Consumable items and books, videos or CDs cannot be returned once the package has been opened. Please read our Return Policy.
All returns must be shipped back in the original packaging in like-new condition, with all accessories, cables, manuals, and warranty cards, etc., included. We suggest using UPS or other traceable methods of insured shipping for your protection.
You must inform us about defects, shortages, and exceptions within five (5) days of receipt of order or order is considered complete. There are no returns after 30 days. Original shipping and handling fees, as well as return shipping charges, are non-refundable.
After a return has been received, it will take 7 to 14 working days to process. If using a credit card, refunds will be credited to the same credit card. If paying by check or money order, a refund check will be mailed to you.
What if you don't have all the items in stock?
If an item you ordered is out of stock, it will automatically be back-ordered (for domestic orders only).
For international orders shipping to a US address, we will email you regarding the missing items to confirm the balance of your order. Orders placed after 1pm requiring drop-ship items, will not ship until the following business day.
Can I email you to change my order after I have placed it online?
No, you cannot. Because processing has already begun, no changes to the order can be made. After payment confirmation, your order is sent to the warehouse, where it is picked and packed, sometimes within minutes. Our system is designed to have your order ready for the shipping carrier to receive as soon as possible.
If you need to add anything to your order, we suggest that you place another online order.
What are points and how do they work?
For a full explanation of points, please click here.
What is your policy on pricing or other typo errors?
From time to time, typographical errors, miscommunication, and other glitches can result in items being offered at what appear to be deep discounts but are actually mistaken prices. SignWarehouse reserves the right to cancel any order and refund customers' money, either because of pricing errors or for any other reason. Your use of this site means that you agree with this policy.
Why do we require a phone number for orders?
We ask for your phone number to ensure a smooth and efficient shopping experience. Here's why:
Your privacy is important to us. We do not share your phone number with third parties, and it is used only for order-related purposes.
