SIGNWarehouse Product Support Shipping Policies for Equipment Repairs  

A certified SIGNWarehouse technician must first authorize the equipment to come back to us for a repair. You must begin by creating a support ticket via the web portal or by phone. The support ticket number must be visible on the shipping label (see address to the right). The active ticket authorizes the Receiving dept to accept the equipment. Products received without pre-approval from Product Support and/or without an active ticket number may be refused.

All repairs MUST be received in the original packaging. If the original packaging has been lost or destroyed, Customer may be required to purchase packaging from SIGNWarehouse. This will greatly reduce the risk of shipping damage and the possibility that the carrier will deny any damage claims due to ‘insufficient packaging’. This is the best way to return equipment if you no longer have the original box and packaging materials.  Anything returned to SIGNWarehouse not in the original or approved replacement packaging may be refused by our Receiving department and returned to the owner without being repaired. 

Crate & Packaging: If the customer no longer has the original packaging, a suitable box or crate may be provided at additional cost. This is essential to prevent product from suffering irreparable damage during transit.

Inbound Shipping: Shipping cost to SIGNWarehouse is not covered in your warranty. To ensure a timely turn around, shipping must be paid for in advance for warranty and out-of-warranty repairs. This policy applies to normal warranty repairs. Shipping costs for returns for equipment deemed defective at time of installation may be covered by SIGNWarehouse at the discretion of the company.

What to Include: Customers should only return the item that is to be repaired (i.e. vinyl cutter or printer). Please do not include floor stands, cables, or other accessories.

Insurance and LTL freight: To facilitate repairs of equipment that must be shipped freight, SIGNWarehouse may assist customer by brokering LTL freight with a suitable carrier. The cost of shipping and insurance will be billed to the customer. Payment arrangements for shipping and insurance must be made before repairs can commence.

Signwarehouse Inc.
2614 Texoma Dr. 
Denison, TX 75020 
ATTN: Product Support Ticket # - xxxxxx

Outbound Shipping: After warranty repair or  replacement has been completed by SIGNWarehouse Product Support, the equipment in question will be returned to the customer, FOB Denison.

Shipping methods: All printers and vinyl cutters under a 30-inch maximum media width will be returned UPS Ground. SIGNWarehouse will insure and cover the cost of return shipping to the customer for these products in the continental US. Printers, cutters, and laminators larger than 30-inch media width will be shipped via truck freight to prevent damage to  customers’ equipment.

Supplemental Instructions / Authorized Signature: Please ensure account information is correct at the time of service with the technician. We must know about any changes to addresses, phone numbers, email addresses, and other contact information used to identify your account with the equipment.

Abandoned Equipment: In the event that equipment is sent for repair, but repairs are not authorized, equipment will be returned to customer unrepaired. In the event return shipping arrangements are not made, customer may incur storage fees and/or for disposal fees for abandoned equipment.