How to Ship Equipment to SignWarehouse for Repair

If you need repair service performed on your printer, vinyl cutter, laminator, or heat press, we are happy to assist you. Some repairs can be completed by end users with parts obtained from SignWarehouse Product Support. For repairs that need to be performed in-house, you may need to ship your equipment to us. 

This page details the policies that govern the shipping of equipment to SignWarehouse for repair for products under warranty or out of warranty.

Steps to Receive Authorization to Ship 

First, a SignWarehouse Product Support technician must authorize the shipment of your equipment for repair. 

• You will be given an authorization number that should be visible on your shipping label (see below).
• Return authorizations are good for 15 Days from the date the authorization was issued.
• If the product has not been received in the 15 Days allowed you may need to contact SignWarehouse Product Support again for another return authorization code.
• Repairs received without authorization may be refused.

Packing and Shipping

All repairs MUST be received in the original packaging. If the original packaging has been lost or destroyed, you may be able to purchase packaging from the shipper of your choice. Some products may require OEM packaging or crating. These can be purchased from SignWarehouse.

Allowing the shipper to package the product will also greatly reduce the possibility that the carrier will deny any damage claims due to 'insufficient packaging'. This is the best way to return equipment if you no longer have the original box or crate.

All equipment must be on a pallet and strapped down. If equipment is not palletized and strapped, shippers will not accept claims for any damage that may occur. 

Anything returned to SignWarehouse not in the original or approved replacement packaging may be refused by our Receiving Department and returned to the owner without being repaired.

Inbound Shipping

The shipping cost to SignWarehouse is not covered in your warranty. To ensure a timely turnaround, shipping must be paid for in advance for repairs in warranty and out-of-warranty. This policy applies to normal warranty repairs. Shipping costs for returns for equipment deemed defective at time of purchase may be covered by SignWarehouse at the discretion of the company.

You should only return the item to be repaired (e.g. vinyl cutter or printer). Please do not include floor stands, thumb drives, installation disks, or other accessories other than your blade holder. If these items are lost or damaged during transit to our facility they will not be replaced and will have to be repurchased through Customer Service.

Unauthorized equipment returns and/or returns shipped with Bill Consignee terms will not be accepted. 

Insurance and LTL Freight: To facilitate repairs of equipment that must be shipped freight. SignWarehouse may assist you by brokering LTL freight with a suitable carrier. The cost of shipping and insurance will be billed to the customer. Payment arrangements for shipping and insurance must be made before repairs can commence.

Outbound Shipping

After warranty repair or replacement has been completed by SignWarehouse Product Support, the equipment will be returned to the customer, FOB Denison. SignWarehouse will cover the cost of shipping certain classes of equipment back to the customer after repair. * SignWarehouse will arrange for the product return and will be responsible for proper packaging and insurance of customer equipment.

Shipping costs and methods: All printers and vinyl cutters under a 30-inch maximum media width will be returned via FedEx Ground or FedEx Home. SignWarehouse will insure and cover the cost of return shipping to the customer for these products in the Continental US.

Printers, cutters, and laminators larger than 30 inches will be shipped via truck freight to prevent damage to customers’ equipment, in accordance with the terms noted above.

Supplemental Instructions

The name, company name, and address you ship from, and return shipping address must match the information listed on your SignWarehouse account. If the information you provide on your box and/or return labels does not match available information in our system, we reserve the right to refuse receipt of said equipment.

Abandoned Equipment

In the event that equipment is sent for repair, but repairs are not authorized, equipment will be returned to customer unrepaired. In the event return shipping arrangements are not
made, customer may incur storage fees and/or for disposal fees for abandoned equipment.

Please ensure that your account information is correct at the time of service with the technician. In order to provide timely and efficient service, we must know about any changes to addresses, phone numbers, email addresses, and other contact information.

Please click here to submit a ticket and initiate repair of your product.

If you have any questions or concerns, please contact SignWarehouse Product Support at support@signwarehouse.com.