SignWarehouse invests in people. Through a multi-layer, thorough hiring process, along with consistent training and interdepartmental meetings, we can confidently state we have talented, friendly, and hardworking employees on our staff. A prime example is our Product Support team.
These dedicated individuals man phones, communicate via email and chat, and do offsite and onsite inspections and repairs, even traveling hundreds of miles to ensure equipment installations go smoothly.
Because surveys are sent out for every support ticket created, we can confidently say the majority of our customers are very pleased with our Product Support department. We maintain a nearly 100% satisfaction rate for their interactions.
A typical response to our one of our surveys:
"When I first purchased equipment from SignWarehouse I was concerned about the support that they would actually give. But now, I wouldn't think twice about referring your company and your products. I have continued to receive prompt, accurate, and friendly service from ALL of your departments especially Tech Support. Keep up the good work! Thanks, David" (DyeArt Custom Airbrush and Graphics)
Our Product Support department appreciates our customers' kind responses and is determined to continue to provide stellar service from initial contact throughout the installation and production process.
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