Supporting Sign Customers Since 1963
Our roots in the sign industry go back to 1963 when we started as a small, family-owned and -operated sign business. We have always been interested in not only the sale but also in providing follow-up support to customers.
Expanding into providing wholesale supply and equipment in 1982, SignWarehouse continued our commitment to customer support after the sale. To this day, our product specialists provide support for a growing variety of equipment issues -- from installations to training and from maintenance to repairs.
Because of the growing need for more comprehensive training and long-term equipment support, we are excited to announce the creation of the SignWarehouse Service Center. The SWSC will continue to evolve our support and processes as our customers' needs change and grow.
Our Product Support Origins
For years, our Product Support techs have provided customers with equipment installations, on site and in-house repairs, software updates, and also answered questions and given support via phone, chat, and email.
No doubt our Product Support Articles have also proven helpful to you. These will continue to be published (or updated, as needed) so you can access them 24/7.
In recent years, some of our company competitors and sign making and apparel equipment companies have discontinued customer support or closed altogether. This has created a gap we want to fill.
Therefore, SignWarehouse saw the need to expand what we offer customers for their follow-up equipment needs. Hence, the SignWarehouse Service Center was born in 2026!
What Does the SWSC Provide?
Don't worry - the team of experienced technicians you know will continue to offer the same great support, with additional services based on our customers' demands.
You have interacted with our growing team over the years and know they are dedicated to finding the source of a problem and resolving it to your satisfaction. They really have gone "above and beyond" to provide support and solutions.
To keep up with customer needs, some of the new SWSC services will be offered remotely and some on-site. Some of the services will be outside of the basic training, setup, and support our customers have already been receiving.
The expanded SWSC services include:
Color management
Color management will be especially important for equipment customers, as it will involve teaching the basics of color space and how to manage rendering intents.
Out-of-warranty equipment support
Managing printing and cutting basics and RIP software's processes and limitations are also going to be a part of the SWSC support menu
Customer ICC profiles
These are also called print modes in LXI26. These are complex files that help harmonize the properties of ink, print heads, and media. These control print quality and productivity.
Non-SignWarehouse Purchases
Support for qualifying equipment purchased from vendors other than SignWarehouse will be offered.
SignWarehouse has always been driven by customer needs and has grown our support as times change. The SWSC is another way SignWarehouse stands out as a leader in the sign equipment and support community.
Regularly visit the SWSC to see our evolving support
